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ONO Packaging UK
Please read these Terms and Conditions carefully before using our website or placing an order.
Please read these Terms and Conditions carefully before using the ONO Packaging website or placing an order with us.
These Terms and Conditions govern your access to and use of the ONO Packaging website, services, and products. By accessing our website or placing an order, you confirm that you understand and agree to comply with these terms.
ONO Packaging reserves the right to update, modify, or change these Terms and Conditions at any time without prior notice. Customers are advised to review this page regularly to stay informed of any updates.
All content available on the ONO Packaging website, including text, graphics, images, logos, layouts, product descriptions, and design elements, is protected by copyright laws.
All rights are reserved.
No part of this website may be copied, reproduced, distributed, or republished without prior written permission from ONO Packaging. Any unauthorized use of our website content may result in legal action.
Customers are fully responsible for any designs, logos, artwork, text, images, trademarks, or graphics submitted for printing.
By placing an order with ONO Packaging, you confirm that:
ONO Packaging will not be held responsible for copyright infringement, trademark disputes, or intellectual property violations related to customer-submitted content.
Customers must ensure that submitted designs do not violate:
Additionally, customers agree not to submit any material that is illegal, defamatory, offensive, or harmful.
All content submitted through the website or during the order process remains the responsibility of the customer.
This includes:
ONO Packaging does not control or monitor all customer submissions and therefore cannot guarantee the legality, accuracy, or quality of submitted content.
If any content violates our policies or applicable laws, ONO Packaging reserves the right to reject or remove such content and cancel the order if necessary.
Customers who create an account on our website are responsible for maintaining the confidentiality of their login details.
You are responsible for all activities that occur under your account, including any orders placed using your login information.
If you believe your account has been accessed without authorization, please contact us immediately.
Design previews provided by ONO Packaging may be supplied in lower resolution formats for approval purposes.
If customers require high-resolution or editable design files, they may request them by contacting our support team. Additional charges may apply depending on the request.
Customers must ensure that all submitted artwork is prepared correctly for printing.
Artwork requirements include:
ONO Packaging is not responsible for issues caused by incorrect artwork files, including:
Customers are responsible for ensuring that their artwork is print-ready.
Before printing begins, customers will receive a digital proof and job specification sheet for review and approval.
Customers must carefully review the proof for:
Once the proof is approved by the customer, the order will move to production exactly as approved.
ONO Packaging will not be responsible for design or spelling mistakes approved in the final proof.
Customers are strongly advised to print the proof at 100% scale when reviewing the design.
ONO Packaging makes every effort to match colours from submitted artwork as closely as possible.
However, due to printing processes, material types, and ink limitations, exact colour matching cannot always be guaranteed.
Printed colours may vary slightly from digital screens.
Colour reproduction is typically within 90% accuracy of the approved proof.
Customers requiring precise colour matching may request a hardcopy proof for an additional fee.
Standard packaging materials used by ONO Packaging are not automatically food-grade.
If packaging will be used for food products, customers must inform our team before placing the order so suitable materials can be arranged.
Customers are responsible for reviewing and approving all proofs before printing begins.
ONO Packaging will not be responsible for errors resulting from:
Carefully reviewing proofs helps avoid production errors.
By using our website or placing an order, you agree to protect and indemnify ONO Packaging, its employees, partners, and service providers from any legal claims, damages, losses, or expenses resulting from:
Because custom packaging production involves design preparation, material allocation, and manufacturing scheduling, cancellation fees apply depending on the stage of the order.
Cancelled after payment, before design work
£100 + 7% of orderCancelled after artwork/dielines preparation
Minimum 25% deductionOrder entered manufacturing stage
At least 50% deductionOrder has been dispatched
Cancellation not possibleDesign Orders: Payments for design services are non-refundable once design work has started.
All packaging products produced by ONO Packaging are custom made according to the customer's specifications.
Due to the customized nature of these products, all sales are final.
If an error occurs due to ONO Packaging, we may offer a replacement or reprint of the order after reviewing the issue.
Refunds are generally not provided.
If customers receive defective, damaged, or incorrect items, they must notify ONO Packaging within 3 business days of delivery.
To request a replacement:
Return shipping costs are the responsibility of the customer.
Production begins only after final proof approval.
* Orders approved after 11:00 AM may require one additional business day.
ONO Packaging strives to meet delivery timelines; however, delays may occur due to circumstances beyond our control, including:
ONO Packaging will not be responsible for damages caused by such delays.
Customers must inspect all shipments upon delivery. If damage or missing items are identified, customers must report the issue immediately to both:
Claims must be submitted within 3 business days.
Due to manufacturing industry standards, orders may have a ±5% quantity variation. Customers may receive slightly more or slightly fewer boxes than ordered.
To avoid shortages, customers are advised to order 10% extra quantity when exact numbers are required.
The ONO Packaging website and services are provided "as is" without warranties of any kind.
We do not guarantee uninterrupted or error-free operation of the website.
ONO Packaging will not be liable for any indirect, incidental, or consequential damages, including:
This applies even if ONO Packaging has been advised of the possibility of such damages.
These Terms and Conditions shall be governed and interpreted in accordance with applicable laws. Any disputes arising from the use of this website or services shall be handled through the appropriate legal jurisdiction.
If you have any questions regarding these Terms and Conditions, please contact ONO Packaging.
